Kooringal Australia ships Australia-wide only. We don't ship overseas from this store. For delivery in the USA, please shop via our US website at kooringal.com.
We ship Australia-wide. Standard shipping usually takes 2 to 8 business days, and express is generally 1 to 4 business days in metro areas. Delivery details will be provided in your confirmation email.
Please go to our Contact page and our team will get back to you as soon as they can. You can also email au.support@tankstreamdesign.com or call (07) 5507 7100.
We ship Australia-wide only. Shipping costs are calculated at checkout based on your delivery address and the speed you choose. Standard shipping usually takes 2 to 8 business days, and express is the fastest service available to your postcode, generally 1 to 4 business days in metro areas.
Yes. Once your order ships, you'll get a confirmation email with tracking details so you can follow it all the way to your door.
Please go to our Contact page with your order number and we'll chase it up for you.
You have 30 calendar days from delivery to return an item, as long as it's unused and in the condition you received it. We provide a return shipping label, and once your return is inspected we'll refund the purchase price, minus a $5 restocking fee. Original shipping charges aren't refunded. Sale items are final sale and aren't eligible for return or exchange unless faulty. To request a return, please have your order number ready and visit our Contact page. Select “Returns/Exchange” from the dropdown and include your order number with your enquiry so our team can help.
To request a return or exchange, please have your order number ready and visit our Contact page. Select “Returns/Exchange” from the dropdown and include your order number with your enquiry so our team can help.
Please go to our Contact page within 15 calendar days for delivery damage, or 60 calendar days for a manufacturing defect, with your name, order number and a clear photo of the item. Each case is reviewed individually.
No, you're welcome to check out as a guest. Creating an account just makes it faster to track orders and reorder favourites down the track.
To track your order, sign in to your customer account and select the relevant order to view its status and available tracking details.
Select 'Forgot your password?' on the login page and we'll email you a link to reset it.
Kooringal started on Australia's beaches back in 1989 and has been making sun-protective hats for outdoor adventures ever since.
Every Kooringal hat is built to handle the harsh Australian outback, from scorching summers to cold snaps, so it holds up wherever you're headed while still offering genuine sun protection.
Yes, Kooringal hats are stocked at retailers around Australia alongside our online store. Check our stockist page to find one near you.
Spot cleaning is the safest method for most hats: dab marked areas with a damp cloth and a mild, non-bleach detergent, patch testing on a hidden spot first, then air dry indoors. Always check for a care label first, since its instructions override general advice.
Straw hats (surf straw, Mexican straw, Toyo and raffia) and 100% Australian wool hats should only ever be spot cleaned, never submerged. For wool, brush off loose dirt with a soft-bristle brush and use a lint roller for finer debris.
Check our adults, kids and babies size charts to find your fit. If you're between sizes, we generally recommend sizing up.