Unisex Fedora - Arlo
This quintessential fedora is a must-have.
- Crown Band - Grosgrain Ribbon
- Logo - Metal Trim
- Elastic Sweatband
- Lining - Cotton
- Woven Patch Logo
- 100% Paper
- 100% Cotton
- S, M, L, XL
SHIPPINGS AND RETURNS
G’day Mate, thank you for joining our Adventure. If you are not stoked with your purchase, we're here to help!
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition you received it.
We will provide you with a return shipping label for the item(s) being returned. Please pack items to be returned in original packaging or utilize a box that can accommodate the size of item(s) being returned. Items damaged due to improper packaging will not be eligible for a refund.
Once the return is received, we will provide a refund for the purchase price of the item(s). Original shipping charges are not eligible for refunds.
An $8 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.
When sending your item back for a return, please include:
- Packing Slip or Order Number
-
Reason for Returning Item
Please contact us via the Support button in the bottom right of any page of our website to begin the return process.
Refunds
Once we receive your item, we will notify you that we have received your returned item for inspection. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card. You will only be refunded for the purchase price of the item, not including tax and shipping.
Please allow up to seven days for the credit to appear on your statement.
Shipping
We will provide you with a return shipping label for the item(s) being returned.
An $8 restocking fee will be subtracted from the refund of returned product. Refunds will be applied to the original payment method.
Exchanges
To exchange your item for a different print or fit, please treat your order as a return. Once you have returned your item, place a new order for your preferred item.
Damaged or Defective Products
If your item is delivered defective or damaged, you have 15 calendar days to contact us with your name, order number, and a clear picture of the item via the Support button in the bottom right of any page of our website.
If your item is damaged after delivery as a result of a manufacturing defect you have 60 calendar days from the date you received it to contact us with your name, order number, and clear picture of the item via the Support button in the bottom right of any page of our website.
Damaged or defective items are evaluated on a case-by-case basis.
Third Party Sellers
If you purchased your item from a third-party seller or retail store, please use them as your first point of contact for questions and concerns.
Many of our retailers have their own return or warranty policies, and we do our best not to infringe on their business.
If you are unsuccessful in reaching out to your third-party seller or retailer, please contact us with a receipt or invoice and a clear picture of the item via the Support button in the bottom right of any page of our website We will then work with you to find a solution.
Black Friday - Cyber Monday Sales
- Our Black Friday-Cyber Monday promotion runs from 12am on 25/11/22 EST to 11:59pm on 28/11/22 PST
- Sale is subject to stock availability
- Sale may not be used in conjunction with any other offer or discount
- Free standard shipping within the continental United States on all orders over US$75
- Refunds and exchanges are not permitted on sale items unless item is deemed faulty
- Once an order is placed we are unable to change/cancel your order
- Order dispatch may take slightly longer than usual due to high volumes
Contact Us
If you have any additional questions, please contact us:
Via the Support button in the bottom right of any page of our website
Phone: (760) 295-7891
Email: usa.kooringal@tankstreamdesign.com
I ordered this for my father and he loves it! Wonderful quality and a great price. Will be ordering again!
My husband and I love the hats we purchased online. They look good quality and stylish. The customer service is amazing and very helpful. Will keep shopping from here.
I received my new Fedora hat in the mail and it's hat strap came broken. I reached out to Customer Service and sent a picture to them of the issue. I heard back from them they would sent out a new hat right away. A week later my new hat was delivered and now I have it for my trip next week! Thank you!
My husband and I got matching hats, we love them!! Great quality, fits perfectly.
We've got to see a photo of you guys in your matching hats!
The hat was perfect and she was extremely happy with it